Questions, answered.

A membership gives you a monthly-accruing, annual pool of credits at a discounted per-credit rate, which you can redeem for any product in our catalog. À la carte purchasing lets you buy individual products with cash, no membership required — ideal if you only need something occasionally or want to try CLE before committing to a tier.

Credits are prepaid units you purchase as part of your membership. Each product has a credit cost (for example, a reel costs 3 credits). Buying credits through a membership tier gets you a better rate than paying cash per item — the more you commit to upfront, the lower your effective cost per asset.

No. You can purchase any product à la carte with cash at any time, whether or not you hold a membership.

Yes. If you'd like to purchase a product using credits but don't have enough, you can purchase the additional credits you need as part of your checkout.

Starter, Growth, and Impact are our three membership tiers, each offering a different amount of annual credits at a different price point. Impact members also get exclusive access-based perks — like consulting time and early access to timely content drops — that aren't available at the other tiers, regardless of credits.

Anytime. Move up or down as your center's needs change, and your banked credits come with you.

Impact-tier perks are access-based rather than credit-based, meaning they aren't things you redeem credits for, but benefits included simply by being an Impact member. This includes quarterly strategy consulting calls, one new trending reel each month, a seasonal social media campaign kit, and one custom video request per year.

We release four of these per year, and each one contains 3–5 ready-made social media post captions and graphics that correspond to holidays or seasonal moments for that time of year.

These generally last around 30 minutes and are a chance for you to ask one of our team members questions about your social media strategy and calendar. We'll point you to the resources available on the CLE website that you can utilize through your membership credits to achieve impact on social media, and also answer any questions you have about posting, trends, and algorithm updates.

These release monthly for Impact-tier members and are based on a current trend on social media for that month. They'll show up in your account along with any notes needed to explain the trend. These are most often created for your client-facing social media.

Yes. Credits roll over for 12 months from the date of purchase, so you won't lose value if you have a slower season.

If you cancel your membership or don't renew, your credits expire 30 days after cancellation or non-renewal.

Credit costs vary by product type and are listed on each product page. For a full list, visit our membership page.

No. Your credits can accumulate indefinitely during the 12-month period of time after accruing them.

Packages bundle multiple related assets together — for example, a donor video alongside matching social graphics and email templates — so you get a coordinated set of materials for a single campaign theme rather than one standalone piece.

All donor-facing videos are customized with your organization's branding (logo, name, and contact information) after purchase. We do not offer customization for client-facing reels, as it's not best practice to do so for assets used on social media platforms.

Our standard turnaround time for customizing a video is 5 business days. Priority turnaround for Impact-tier members (or for an additional $50 for other tiers) is 2 days.

Requests for revision after delivery will require an additional charge, quoted based on the individual request.

Members billed annually are paid in full at the time of purchase and auto-renew after 12 months unless cancelled prior to renewal. Monthly and annual memberships can be cancelled at any time, and any remaining credits must be used within 30 days of cancellation. Annual plan cancellation refunds will be prorated based on how many months are left in the plan.

Credits roll over for a full 12 months, so unused credits carry forward rather than disappearing at the end of a calendar or membership year.

Yes — you can purchase individual products à la carte with no membership required, which lets you experience CLE's products before deciding whether a membership tier makes sense for your center.